Your orders will be shipped as quickly as possible.
Rouge du Rhin delivers orders in France and to more than 50 countries worldwide. The delivery in metropolitan France (including Corsica) and Europe is handled by the quick and reliable Colissimo service of La Poste. The order will be delivered directly to your home or workplace, and for convenience, deposit at your nearest post office if you are away.
Worldwide delivery is handled by one of the global logistic leader, DHL. Delivery will normally be made within 24 to 72 hours according to the countries. If you are absent at the time of delivery, DHL will revert again on the next day. If you absent again, the parcel will be re-delivered to our office in Paris. The shipment by DHL is charged and the cost varies depending on the types of article and the country of destination.
In both cases, you will be provided with a tracking number to monitor the status of the delivery online. In order to receive your order as soon as possible, we recommend that you present an address where you will be present during working hours (e.g. your office), or you can provide address of someone who can receive the parcel for you (e.g. your concierge).
The item that you ordered doesn''t fit you ?
Do not worry, you can return it within 14 days of receipt and you will be refunded promptly. The returning items should be in good conditions, be put in their original packaging and sent back in a proper package. There must not be any traces of use. Only after we have verified the items are in satisfactory conditions, then we will proceed to the reimbursement or exchange of the items. Contact us to indicate the product that you would like to return or exchange.