These general terms of sale apply to all purchases made on rougedurhin.com . Please read them carefully before placing an order. Purpose These terms of sale apply to all orders from individuals, distributors, retailers or companies. Any order implies full acceptance of these terms as stated below, and if necessary specific conditions stated at the time of the order. Information given in catalogues and brochures as well as retail prices are only given as a general information and may be changed at any time without prior notice.
Transactions on the Rouge du Rhin site are designated in Euros. All prices published on the site include the VAT at the current rate of 20%. Orders to be sent outside the European Union will be billed free of the French VAT. Therefore the totals of merchandise purchased for sale outside the EU will reflect that reduction. However, any taxes and duties which may be levied at the entry in the country of destination are the responsibility of the purchaser, not Rouge du Rhin.
Rouge du Rhin values your trust. We are committed to respecting the privacy of our customers. All log in and order information is stored confidentially. To offer you the best possible service we may occasionally contact you to inform you about our products, services and special events. If for any reason you prefer not to receive this information you can easily unsubscribe from this service. When you place an order a confirmation will be sent to you. It is also possible that we will need to reach you by phone, mail or e-mail to confirm delivery details or other information regarding your order. In compliance with the French Digital Information and Privacy Law of Jan 6, 1978, you have a right to access, modify or remove personal data. To invoke that right you only need to make such a request to us.
We are aware of concerns of some internet users as to the safety of on-line purchasing. We have put in place a system which is even safer than a phone communication of credit information or an on-site retail restaurant or hotel transaction. Pages containing your personal payment data (credit card number,date of expiration) are collected through a secure connection. We have adapted the encryption protocol SSL ( 128 bits). This process encrypts your data so as to make it unreadable by third parties. For more information on SSL please consult the Netscape site. Your bank card data is not processed by Rouge du Rhin, rather by the banking group Credit Agricole. Rouge du Rhin never has access to your banking data. This is the reason you must enter this information each and every time you order. Therefore you can be assured the transaction is secure. You play a major role in maintaining your on-line security. Do not share passwords and remember to change them frequently. After having visited our site remember to close the link to prevent a non authorized person from using our site with your information. This is particularly important if you use a computer in a public place.
Shipping is done through Express Delivery with our chosen shipping partners. Out inventory is in France. Shipping costs take into account weight, volume and destination. We have established a chart to estimate shipping costs. It is accessible on the “shopping basket” page. When you select the country of destination shipping costs are automatically calculated. “Handling and shipping of in-stock items takes no longer than eight working days. This time frame is a guideline. Rouge du Rhin will not assume responsibility for late delivery. Orders may not be canceled due to delivery delays; nor can they justify the request for compensation of any kind. Rouge du Rhin will not be subject to penalties relating to delivery delays. Exact delivery times vary to the country of destination.
According to the Article L12116 of the French Consumer Code, customers are granted a seven day period starting at time of delivery of goods to return the goods at their own expense to Rouge du Rhin. The cost of the goods only will be reimbursed within thirty days. For returns, the shipping costs remain the responsibility of the purchaser except in the case of prior approval from Rouge du Rhin . Any return must be accompanied by a copy of the invoice and an explanation for the return. Returned items not in original condition (damaged, soiled etc) will not be reimbursed.
In the case of defective merchandise during the warranty period the purchaser should contact customer service . Customer Service will explain the procedure to return the product. Defective products must be returned within eight days to Rouge du Rhin in its original packaging, including all components along with proof of purchase.
Rouge du Rhin cannot be held liable for any failure to respect its contractual obligations in the case of events outside our control, such as, but not limited to: internal and external strikes, natural disasters, delays from our suppliers and more broadly, any event keeping us from filling our orders.
Checks are cashed as soon as the order is placed. This applies to credit cards as well.
Customers may pay by credit card, check or money order. In the case of payment by checks, checks must be drawn on a bank in France. Any order paid by check or money order will only be processed only after funds have cleared. Availability of items as well as dates of delivery are based on the date of payment.
Completion of PaymentThe entire payment must be made when placing the order. At no time are payments received considered deposits or nonrefundable down payments. Rouge du Rhin reserves the right to refuse delivery or completion of an order for a client with an outstanding balance or transaction in dispute.
1- Customers The customer promises Rouge du Rhin he is authorized to use his chosen method of payment
2 – Retailers Rouge du Rhin retains the right to suspend any order processing/delivery in the case of refusal of payment by financial institutions submitted by the retailer.
The present contract is based in French law. The Court of Nanterre will remain the exclusive arbiter in case of disputes regarding the current sale, even in the case of disputes concerning warranties, or in the case of plurality of plaintiffs.